Política de envío

Last updated: September 2026

At Lumina Wellness, we want your shopping experience to be simple, transparent, and stress-free. We carefully prepare every order and work to have it shipped as soon as possible.

Order Processing

Orders are generally processed within 1–3 business days after your payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

During holidays, promotional periods, or periods of high order volume, processing times may occasionally take longer.

Shipping & Delivery

Shipping options and estimated delivery times available for your order will be shown at checkout before you complete your purchase.

Delivery times may vary depending on your location, the shipping method selected, the carrier, customs procedures, weather conditions, and other circumstances outside our control.

Any delivery timeframe shown at checkout should therefore be considered an estimated timeframe and not a guaranteed delivery date.

Shipping Costs

Shipping costs are calculated based on your order and destination and will be displayed clearly at checkout before you complete your purchase.

If Lumina Wellness offers a free-shipping promotion, the applicable terms and conditions will be displayed at the time of the offer.

Order Tracking

When tracking information is available, it will be provided in your shipping confirmation email.

Please note that tracking information may take some time to become active or update after your package has been handed over to the carrier.

If your tracking information has not updated for several business days, please contact us and we will be happy to assist you.

Delayed or Lost Orders

We work with shipping carriers to help ensure that your order reaches you safely and on time.

However, once an order has been handed over to the carrier, delivery times may be affected by circumstances outside of our control.

If your package appears to be significantly delayed, lost, or marked as delivered but you cannot locate it, please contact us so that we can help you review the situation.

Incorrect Shipping Address

Please carefully check your shipping information before completing your order.

If you notice that your shipping address is incorrect, please contact us as soon as possible.

We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

To help us review the situation, we may ask you to provide photographs of the package, packaging materials, and the affected product.

We will review the information provided and assist you with the appropriate next steps.

International Orders

For international orders, delivery times may vary depending on the destination and local customs procedures.

Depending on your country, additional customs duties, import taxes, or other charges may apply.

These charges are determined by the destination country's authorities and, where applicable, are the responsibility of the customer.

Lumina Wellness does not control these charges and cannot determine their amount in advance.